Below please find our 12 month standard product warranty policy.

12 month standard product warranty

All new Phenom Watch Phone watches and Accessories (both referred to here as “device”) carry a warranty against defects in materials and workmanship under normal use for 12 months from the time of purchase by you (“Limited Warranty Period”). Our warranty obligations for the device are limited to the terms set forth below:

If a hardware defect arises and a valid claim is received within the Limited Warranty Period, at our option and to the extent permitted by law, we will either:

(1)Repair the hardware defect at no charge, using new or refurbished replacement parts; or

(2) Exchange the device with a new or “as new” device.

Replacement under warranty will be like for like, refurbished or "as new", meaning the replacement may have been used for testing or demonstration purposes, or may have been returned by customers. A refurbished device will have been checked, tested and re-packed. You will not receive a new version or model unless none of the models returned as faulty remain in stock, new or refurbished.

The balance of the warranty period on your original device, will apply to the replacement device.

Exclusions and limitations

Our Limited Warranty applies only to hardware products that can be identified by the “Phenom” trademark and / or logo affixed to them. The Limited Warranty does not apply to any non-Phenom hardware products or any software.

We are not responsible for, and this warranty is voided with respect to and does not apply to:

(a) Damage caused by accident (whether by you or a third party);

(b) Damage caused by operating the device outside the permitted or intended uses described by us or arising from failure to follow instructions on use of the device;

(c) Damage caused by service (including upgrades and expansions) performed by anyone who is not an authorized repairer of a Phenom  device;

(d) A device or part that has been modified to alter functionality or capability without our written permission;

(e) Consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship;

(f) Cosmetic damage, including but not limited to scratches, dents and broken plastic on ports

(g) If any TSN has been removed or defaced;

(h) Any abuse, misuse, neglect, mishandling or misapplication (including, for example, opening up, modifying or tampering with the hardware and use with incompatible non-Phenom products);

(i) Any unusual hazards affecting the device or failure to provide a suitable environment for the device (including, for example, exposure to excessive humidity, heat, cold, dust, food, liquids, magnetic or electromagnetic interference, or incorrect power voltage);

(j) Electrical supply problems resulting from misuse; or

(k) Natural disasters (including for example floods, lightning and fire), acts of terrorism, or any other cause beyond our reasonable control.

If a device will be received at our warehouses and it will be discovered that it is not eligible for warranty according to the above exclusions and limitations, you will be charged for all costs involved in repair and/or replacement of the device, including but not limited to testing, handling, cost of parts, etc.   

Process to follow in relation to warranty claims

The following process forms part of the Terms of Use of your device. If you do not comply with your obligations set out below, you may not be entitled to the benefit of our Limited Warranty, or if you are, you may be charged handling fees.

If you are having trouble with your device, please start by contacting our customer support and submitting a claim form.

The form will prompt someone from the Phenom support center to get in touch with you and check your identification, purchase details and basic information regarding the problem with your device to confirm your eligibility to make a warranty claim.

Once the Phenom support center has confirmed you are eligible, they will provide you with an RMA #. You should then send your device to our warehouse together with the RMA #. Please make sure to include your RMA # with the device. No device will be accepted without an RMA #. When your device is repaired or replaced with a new or 'as new' device, we will contact you in order to coordinate the device pickup. It may take up to 8 weeks until your device will be repaired or replaced.

To the maximum extent permitted by law, all other terms, conditions and warranties, other than the Limited Warranty provided above, whether express or implied are expressly excluded.